Our ‘no quibble’ guarantee that if we have made an error with your order, or you have received your order in a damaged of faulty condition. You can return it to us within 30 days of the date you received the item, unopened (will all seals and wraps intact) and we will issue a full refund. Please note we can only accept returns of an open item if it is faulty.
Please follow the steps below to enable us to process your refund efficiently:
- Wrap the item securely in its original packaging with all accompanying documentation.
- Contact Customer Services at: [email protected], who will provide you with freepost return address providing you are able to return your order under the returns policy outlined above. If postage paid by customers they cannot be refunded as we have freepost system where no postage is required.
- We will notify you via e-mail when we have processed your refund.
YOUR STATUTORY RIGHTS (APPLIES TO UK CUSTOMERS ONLY)
Cooling Off Period
Under UK law, you have the right to withdraw from your purchase of an item within seven working days of the item's delivery to you. We regret that we also cannot accept cancellations of contracts for the purchase of products where the item has been unsealed.
Please follow the steps above to enable us to process your refund efficiently.